Refunds and Returns

Refunds and Returns

That’s Alyki gives you the option to return a product within 14 days of receiving the item.

To be returned, the item must be in the same condition in which you received it: never worn or used, with the original tags and in the original packaging. You will also be asked for the receipt sent to the email address provided when you placed the order.

To start the return process, you need to send an email to ufficio@alyki.it, specifying the order number and the product you wish to return. We will contact you as soon as possible to give you all the instructions on how and where to send the parcel.

Items returned without first requesting return authorization will not be accepted.

For any questions about returns, you can always contact us at ufficio@alyki.it.

That’s Alyki offers free returns exclusively within the European Union. For returns made outside these territories, shipping costs will be borne by the customer.

Refunds

Once we have received the returned product and verified that it complies with the return conditions, we will let you know whether the refund has been approved.

If approved, the refund will be issued automatically using the same payment method used for the purchase. Please note that your bank or credit card issuer may take a few days to process and record the refund.

Damage and defects

We carefully check the quality of every product before each shipment.

We nevertheless ask you to check your order upon receipt and to contact us immediately at ufficio@alyki.it if the item has defects, the parcel is damaged or you have received the wrong item.

We will quickly look into the issue with you to find the most appropriate solution.